PRIVACY POLICY

1. Introduction

Impero IT Services Pvt. Ltd. (Impero, we, our, or us) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (www.imperoit.com), engage with our services, or interact with us in any capacity.

By using our website or Services, you consent to the data practices described in this Policy. We encourage you to read this document carefully.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Contact details: your name, email address, phone number, and company name
• Project enquiry details submitted through our contact forms or email
• Business information shared during discovery calls, meetings, or onboarding
• Payment details (processed securely via third-party payment gateways; we do not store card information)
• Communications and correspondence with our team

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information (type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns on our website
• Referral source (how you arrived at our website)
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party sources such as LinkedIn, business referral partners, or public professional directories, which we combine with information we already hold.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries, proposals, and project discussions
• To deliver, manage, and improve our Services as agreed with you
• To process invoices and payments
• To send you project updates, reports, and relevant communications
• To send marketing communications (only with your consent, and you may opt out at any time)
• To analyse website usage and improve our digital presence
• To comply with legal, regulatory, or contractual obligations
• To protect our legal rights and investigate potential fraud or misuse

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to fulfil our obligations under a client agreement or SOW
• Legitimate interests: to operate and improve our business, prevent fraud, and maintain security
• Consent: for marketing communications or cookie placement where required
• Legal obligation: to comply with applicable laws, including tax and financial regulations

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., cloud hosting, analytics, payment processors) who process data strictly on our instructions and in accordance with this Policy.
• Professional Advisers: With lawyers, accountants, or auditors as required.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Legal Requirements: When required by applicable law, court order, or governmental authority.

All third parties with whom we share data are required to maintain appropriate security standards and use data only for the specified purpose.

6. International Data Transfers

Impero operates globally, with offices in India, the USA, and serving clients across the UK, GCC, and beyond. Your data may be processed in countries outside your own jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections, in accordance with applicable data protection laws.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect analytical data. Cookies we use include:

• Essential Cookies: Required for core website functionality (session management, security)
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Where required by law, we obtain your consent before placing non-essential cookies.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. Specifically:

• Client project data is retained for a minimum of 7 years following project completion
• Marketing and enquiry data is retained for 2 years from last contact, unless you opt out earlier
• Website analytics data is typically retained for 26 months

Upon expiry of the retention period, data is securely deleted or anonymised.

9. Data Security

Impero implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data in transit
• Encryption at rest for sensitive stored data
• Role-based access controls and multi-factor authentication
• Regular security audits and vulnerability assessments
• Employee data privacy training and internal policies

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use secure networks and keep your credentials confidential.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data where there is no legitimate reason for continued processing
• Right to Restriction: Request that we limit how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at info@imperoit.com. We will respond within 30 days. We may require verification of your identity before processing your request.

11. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

12. Links to Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting a notice on our website or contacting you directly. The date at the top of this Policy reflects when it was last revised.

14. Contact & Data Controller

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact:

Impero IT Services Pvt. Ltd. — Data Privacy Contact
Email: info@imperoit.com
Address: Solitaire Connect, 1301-1315, Sarkhej-Gandhinagar Hwy, Makarba, Ahmedabad, Gujarat – 380051, India
USA: 660 Citadel Dr, Westmont, IL 60559 | +1 (913) 909-9642

If you are located in the European Economic Area (EEA) or UK and believe we have not addressed your concern, you have the right to lodge a complaint with your local data protection supervisory authority.